Cloud Phone & Network Technician

Responsibilities

• Build, configure, and manage cloud phone systems for customers.
• Install phones and related hardware at customer locations.
• Troubleshoot and resolve issues with phone hardware, peripherals (e.g., headsets), voice quality, and network connectivity.
• Provide excellent customer service and maintain a customer-focused approach.
• Use ConnectWise Manage to review tickets, document work, and track progress.
• Coordinate with other vendors as necessary to resolve technical issues.

Qualifications

• High School Diploma or equivalent required.
• CompTIA Network+ certification preferred but not required.
• Experience with VoIP/cloud phone systems, SIP, and network troubleshooting preferred.
• Familiarity with Yealink phones is a plus.
• Strong customer focus and excellent communication skills.
• Ability to lift and carry equipment and tools.
• Experience using ConnectWise Manage or similar ticketing/documentation software preferred.