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Middletown Store General Manager

Posted: 08/10/2025
Food Industry and Restaurants

Company Description
Haven Hot Chicken brings Nashville-style Hot Chicken and vegetarian "Not Chicken" to Connecticut, making it one of New England's first dedicated Nashville-style Hot Chicken concepts. Founded in 2020, the restaurant offers a varied menu from mild to very spicy options, complemented by traditional southern sides and seasonal offerings. With convenient locations, it provides easy online ordering for pick-up and delivery, as well as extensive catering services. Committed to community, Haven Hot Chicken engages in local charity initiatives, sports sponsorships, environmentally friendly practices, and partnerships with organizations like Connecticut Foodshare.
 
Role Description
This is a full-time on-site role located in Middletown, CT for a General Manager. The General Manager will oversee daily operations, ensure efficient and smooth service, manage staff, and handle customer satisfaction. Responsibilities include maintaining inventory, managing budgets, and implementing health and safety regulations. The General Manager will also focus on staff training, performance evaluations, and fostering a positive work environment.
 
Responsibilities
  • Deliver Havens Standards of Excellence by collaborating with your fellow Store and District Leadership Team members to deliver quality food and celebrate experiences across all areas of the restaurant.
  • Maintain the company's positive reputation by communicating in person or in company systems with guests that provide both positive and constructive feedback and recover guests that did not receive unreasonable hospitability.
  • Communicate cross functionally with other stores, support services, District Manager and senior management to share best practices, escalate issues, ask for support and celebrate successes.
  • Cultivate a work environment that is positive, ensures inclusivity and promotes food & team safety.
  • Lead the creation of high-performance teams, identifying and developing leaders at multiple levels within the operations, including supporting the development and training of future team members and leaders for new store openings.
  • Maintain proper staffing levels through ongoing team assessments and recruiting to ensure successful scheduling to meet the needs of the business, the needs of the team and to achieve labor budget.
  • Coach and hold people accountable to HHC’s Standards of Excellence and policies outlined in the HHC Team Member Handbook.
  • Be connected to your store team by leading meetings, maintaining open communication channels, recognizing positive performance, and supporting them through both exemplary and challenging times.
  • Deliver profitability through problem solving, resource management and implementing procedures to promote sales growth, reduce costs, and increase productivity.
  • Diligence in recognizing both standard gaps or gaps to established goals through business analysis and auditing of systems and processes.
  • Collaborate with the District Manager to build monthly action plans to close identified standard gaps and gaps to established goals and use the plan, do, check, adjust cycle to achieve results.
  • Manage inventory to meet quality standards, guest demands and achieve COGS budget.
  • Ensure all Haven cleanliness standards are met both inside and outside the restaurant.
  • Delegate and or execute daily operational tasks including: hosting pre-shift meetings, host weekly store leadership meetings, banking & cash handling, assigning team break times, sales tracking, calculating food preparation par setting, placing and receiving of orders, labor management, audit restaurant stations, equipment maintenance and maintaining store organization.
  • Other duties as assigned by their direct manager and or senior management.
 
Requirements
  • Be positive, have a willingness to learn and grow every day.
  • Dedicated to delivering unreasonable hospitality.
  • Ability to understand and follow all company policies and procedures.
  • Be flexible to work morning and night shifts, weekends and holidays.
  • 5 years experience in a General Manager role, preferably in the food service or hospitality industry.
  • P&L accountability with a proven track record of achieving results.
  • Basic working knowledge google sheets & excel required.
  • Positive track record of effective training of direct reports and ongoing coaching and development of teams.
  • Working knowledge of restaurant systems: POS, LMS, inventory management and labor management.
  • Food Manager Certification.
  • Able to work 50 - 55 hours a week.
  • Must be able to stand for up to 8 hours a day.
  • Must be able to lift up to 25 pounds and on occasion 50 pounds.
 
 
Compensation & Benefits
  • Pay range: $70,000 - $85,000
  • Quarterly bonus plan ($4-$7K pending business results)
  • Opportunity for promotions (based on performance)
  • Time Off: 10 PTO, 5 sick and 5 flex days per year
  • Health Benefits available after 90 days of employment
  • 401K savings plan with matching offered after 6 months of employment
  • Shoes for Crews
  • Employee discounts on meals and merchandise
  • Manager referral bonus, $1000

To apply click the link HERE.

Middletown Store General Manager
Haven Hot Chicken