Front Desk Staff (Reception & Security)

Middletown Heritage Associates, LLC Job Description

Job Title: Front Desk Staff (Reception and Security Department) Part -Time Positions

Reports To: Front Desk Supervisor and Executive Director

FLSA Status: Non-exempt

Summary: Serves as the '"first impression" for new visitors and phone callers and the welcoming face for existing residents; ensures that the facility runs smoothly and efficiently by performing administrative duties, handling paperwork and documentation, and responding to emergencies. The Executive Director may assign front desk staff at any time to the first shift, second shift, third shift or a combination of shifts as business needs demand.

Essential Duties and Responsibilities include the following. Other duties may be assigned by the Executive Director.

Serves as receptionist answering incoming phone calls.

Manages basic resident service issues that arise.

Ensures that all visitors sign in, and contacts residents to verify that the visit is approved.

Keeps the front desk area neat and always organized; sweeps floor; empties trash.

Sorts and delivers office mail and notices for residents.

Manages the Dinner Log as per established protocol; follows up with residents who do not show up for dinner.

Posts daily lunch menu, activity sheets, notices, etc.

Records all maintenance requests in the Maintenance Log

Uses the Medical Log to make appointments for the in-house podiatrist, blood pressure checks and foot clinic services as needed.

Reads and contributes to the Daily Log on every shift; and documents all incidents, emergencies, accidents or unusual behavior by residents or staff members Knows the property's emergency 911 guidelines.

Responds to resident emergencies that come in on the Security Panel

Always Secures the Master Keys.

Maintains confidentiality with regards to residents' information; does not permit anyone else to come behind the desk area; and does not allow private conversations about residents to take place in the lobby area.

Documents sales made in the general store during off hours; performing a money count at the end of each shift; closes out the register at the end of the second shift.

Sets evening security alarm and locks down doors.

Performs evening straightening of piano lounge and activity room.

Checks Highlighter for scheduled movies and starts and ends the movie on time.

Assists the Executive Director as instructed with other business needs.

Middletown Heritage Associates, LLC Job Description

Supervisory Responsibilities: This job has no supervisory responsibilities.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to do the following:

Stand

Sit

Walk

Use hands and fingers to handle and reach.

See, hear, and speak.

The employee must be able to regularly lift and/or move up to ten pounds. Typical items to be lifted and/or moved include the following: office supplies, trash bags, tables, chairs, etc.

Qualifications and Competencies: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications:

· Must have a high school diploma or equivalent.

Teamwork: Contributes to building a positive team spirit and puts the success of the team above personal interests.

Professionalism: Is always respectful and polite with residents, helping to promote resident satisfaction and retention

Quality and Quantity: Demonstrates accuracy and thoroughness and monitors own work to ensure quality. Also meets productivity standards and completes work in a timely manner. Observes safety and security procedures Attendance/Punctuality: Is consistently at work and on time.

Dependability: Follows instructions and responds appropriately to management direction.

Language Skills: Must be able to speak and understand oral instructions in English.

Bilingual a plus.

Reasoning Ability: Ability to apply common sense understanding to conduct instructions furnished in written and oral form.

Computer Skills: To perform this job successfully, an individual must have the ability to use computer and internet software, and spreadsheet and word processing software.

We staff the following 8-hour shifts as follows: Nights and Weekends included.

1st Shift: 8:00 am to 4:00 pm (no position available currently)

2nd Shift: 4:00 pm to 12:00 am midnight (available)

3rd Shift: 12:00 am to 8:00 am ( available)