Front Desk Staff (Reception and Security Department)

Job Title: Front Desk Staff (Reception and Security Department)

Reports To: Executive Director and Front Desk Supervisor

FLSA Status: Non-exempt

Position: Part Time Front Desk Receptionist and Security

Hours: 12:00 am to 8:00 am Per diem (On call) We are seeking a professional with strong problem-solving abilities and excellent communication skills from 12:00 am to 8:00 am per diem (on-call). Days (on call) will vary according to staff vacations and sick time.

Location: Heritage Commons 38 Boston Road Middletown CT 06457

Telephone: (860) 344-1221

How to Apply: We prefer a visit to our location and by completing an application.

Summary: Serves as the ‘first impression" for new visitors and phone callers and the welcoming face for existing residents; ensures that the facility runs smoothly and efficiently by performing administrative duties, handling paperwork and documentation, and responding to emergencies. The Executive Director may assign front desk staff at any time to the first shift, second shift, third shift or a combination of shifts as business needs demand.

Essential Duties and Responsibilities include the following. The Executive Director may assign other duties.

Serves as receptionist answering incoming phone calls.

Manages basic resident service issues that arise.

Ensure that all visitors sign in, and contacts residents to verify that the visit is wanted.

Keeps the front desk area neat and always organized; sweeps floor; empties trash.

Sports and deliver office mail and notices to residents.

Manages the Dinner Log as per established protocol; follows up with residents who do not show up for dinner.

Posts daily lunch menu, activity sheets, notices, etc.

Records all maintenance requests in the Maintenance Log

Uses the Medical Log to make appointments for the in-house podiatrist, blood pressure checks and foot clinic services as needed.

Reads and contributes to the Daily Log on every shift; and documents all incidents, emergencies, accidents or unusual behavior by residents or staff members Knows the property's emergency 911 guidelines.

Responds to resident emergencies that come in on the Security Panel

Always Secures the Master Keys

Observe security cameras.

Maintains confidentiality regarding residents' information; does not permit anyone else to come behind the desk area; and does not allow private conversations about residents to take place in the lobby area.

Documents sales made in the general store during off hours.

Sets evening security alarm and locks down doors.

Performs evening straightening of piano lounge and activity room.

Checks Highlighter for scheduled movies and starts and ends the movie on time.

Assists the Executive Director as instructed with other business needs.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to do the following:

Stand

Sit

Walk

Use hands and fingers to handle and reach.

See, hear, and speak.

The employee must be able to lift and/or move up to ten pounds regularly. Typical items to be lifted and/or moved include the following: office supplies, trash bags, tables, chairs, etc.

Qualifications and Competencies: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Teamwork: Contributes to building a positive team spirit and puts the success of the team above personal interests.

Professionalism: Is always respectful and polite with residents, helping to promote resident satisfaction and retention

Quality and Quantity: Demonstrates accuracy and thoroughness and monitors own work to ensure quality. It also meets productivity standards and completes work in a timely manner. Observes safety and security procedures

Attendance/Punctuality: Is consistently at work and on time.

Dependability: Follows instructions and responds appropriately to management direction.

Language Skills: Must be able to speak and understand oral instructions in English.

Bilingual a plus.

Reasoning Ability: Ability to apply common sense understanding to conduct instructions furnished in written and oral form.

Computer Skills: To perform this job successfully, an individual must have the ability to use computer and internet software, and spreadsheet and word processing software.

Heritage Commons is a drug-free, Affirmative Action/Equal Opportunity Employer