Front Desk Staff

Middletown Heritage Associates, LLC
Job Description
 
Job Title:                           Front Desk Staff  (Receptionist and Security Department) 3^rd shift
Reports To:                       Front Desk Supervisor and Executive Director
FLSA:                                  Non-exempt
 
Employee Signature: ______________________________________  Date: ________________________
Summary:  3^rd Shift requires attention to securing the building during overnight hours 12:00 am-8:00 am. Monday through Friday.
Essential Duties and Responsibilities during 3^rd shift. The Executive Director may assign other duties.
 
 

• Sets alarm for each evening and disarm the building in the morning.
• Unlocks doors  and turn on the lights.
• Observes and reviews security camera for inside and outside premises.
• Responds to emergencies that come in on security panel. Follow procedure to call 911 when needed. Writes up an incident report and informs department heads with a copy.
• Post daily menu, activity sheets and notices near around 1^st floor elevator area and activity kiosk.
• During your shift, you may have to deliver the following to residents’ door, newspapers, and  notices.
• Secures master key at all times.

 
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position ( 3^rd shift) the employee is frequently required to do the following:

• Stand
• Sit
• Walk
• Use of hands and fingers to handle and reach
• See, hear, and speak
• The employee must be able to regularly lift and /or move 10 pounds. Typical items to be lifted and or moved include the following: office supplies, trash bags and chairs, etc.

 
Qualifications and Competencies: To perform this job successfully, an induvial must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals and disabilities to perform the essential functions.
 

• Teamwork: Contributes to building a positive team spirit and puts the success of the team above personal interests.
• Professionalism: Is always respectful and polite with residents, helping to promote resident satisfaction and retention.
• Quality and Quantity: Demonstrates accuracy and thoroughness ad monitors own work to ensure quality. Also meets productivity standards and completes work in a timely manner. Observes safety and security procedures.
• Attendance/Punctuality: Is consistently at work and on time.
• Dependability: Follows instructions and responds appropriately to management direction.
• Language Skills: Must be able to speak and understand oral instructions in English. Bilingual a plus.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written and oral form.
• Computer Skills:  To perform this job successfully, an individual must have the ability to sue office equipment and use of security panel located at front desk.