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Program Specialist

Posted: 12/01/2019

Job Description Summary:

Community Health Center, Inc. (CHC), with offices in Connecticut, Colorado and California, is one of the country’s most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. CHC is designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA, respectively. We deliver more than 500,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement (NIMAA), and the ConferMed.

Job Description:

GENERAL RESPONSIBILITIES

The Weitzman Education Program Coordinator will work closely with the Weitzman Institute Project ECHO program and is responsible for the overall day-to-day management of specific Weitzman Institute Project ECHO clinics, as well as supporting other educational and telehealth interventions related to the Weitzman Education department. Project ECHO is an innovative telemedicine program that provides specialty consultation, care management, and education to primary care providers at the Community Health Center, Inc. and nationwide.

The Weitzman Education Program Coordinator is responsible for carrying out specific tasks related to conducting, coordinating and supporting the growth and further development of educational clinics and projects. Specific responsibilities include coordinating patient cases for presentation and didactic content for each learning session, attending and managing recurring sessions, tracking and monitoring operational data including CME, administering surveys and data collection. Maintaining Weitzman Education websites, cataloging recorded case presentations, didactics, tools and resources. Managing user logins and training of project participants in the use of the Weitzman Educational websites and providing support to other program teams delivering education to primary care providers and care team members. Support with other tasks as assigned.

III. REQUIRED QUALIFICATIONS

  • Strong communication, time-management and prioritization skills, ability to multi-task, and interpersonal skills
  • Superior organizational skills and attention to detail
  • Demonstrates ability to work cooperatively with providers and agencies
  • Ability to work independently and meet deadlines
  • Demonstrated proficiency in Microsoft Office and internet-related applications
  • Ability to recommend actions to enhance the success of Weitzman Education program initiatives
  • Experience in leveraging technology and business partners to deliver content
  • Significant project management skills and experience, including building detailed project plans, maintaining coordination and communication among contributors and stakeholders, and delivering projects within the approved time, budget, and objective
  • Outstanding written and oral communication skills
  • Demonstrated problem solving skills, including the ability to plan and implement in a fast-paced environment
  • Ability to prioritize multiple tasks and organize work effectively
  • Current Driver’s license

IV. SIGNIFICANT JOB RESPONSIBILITIES

  • Responsible for session arrangements and maintenance for Project ECHO and education webinars
  • Attending recurring Project ECHO sessions and related education webinars
  • Providing clerical, organizational and technical support for participants and faculty
  • Recording and maintaining ECHO session clinic data: attendance, patient presentations, didactic schedule via web-based program
  • Management and updating of the assigned Weitzman Education websites
  • Development of regular email newsletters related to Weitzman Education programs
  • Administering surveys and assisting with data collection and analysis to maintain quality of Project ECHO sessions
  • Assisting with onboarding of new learners to educational programs including conducting technology tests and providing technical support as needed
  • Developing engaging and attractive PowerPoint presentations for a number of venues including conferences
  • Providing coordination support on cross-program initiatives
  • Coordinating the development of new ECHO clinics, such as assisting with onboarding new faculty members, and case forms, websites, and marketing materials
  • Organizing and communicating with the ECHO faculty in all of their responsibilities including didactic curriculum planning, case review, coordinating absences, and scheduling meetings
  • Facilitating regularly scheduled faculty meetings
  • Supporting with grant development, which may include writing parts of the grant, brainstorming elements of a work plan, coordinating with partner organizations for letters of support, and proofreading for grammar and format
  • Working with the senior staff to manage grant deliverable timelines
  • Creating operational reports for external funders and supporting with other deliverables
  • Writing creative content for marketing purposes and coordinating marketing eBlasts in collaboration with the Communications team
  • May be assigned to attend conferences to exhibit, present, and/or teach about Project ECHO
  • Providing support to Weitzman Education leadership on accreditation efforts
  • Professional responsiveness and adaptability to rapid change
  • Building constructive and effective relationships both internally and externally
  • Other duties as assigned

V. COMMUNICATION SKILLS

Excellent oral and written skills are required. This position is highly involved with staff, providers, clients, colleagues, outside vendors and community.

VI. CONFIDENTIALITY OF INFORMATION

Confidentiality of business information is a requirement. Confidentiality must be maintained according to CHC policies.

Location:

Middletown Research and Technology building

City:

Middletown

State:

Connecticut

Time Type:

Full time