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Patient Services Representative

Posted: 04/19/2020

Patient Svcs Representative

$47,133 a year


At UConn Health, this class is accountable for performing a full range of tasks in medical billing, insurance claims and/or duties related to financial counseling.



Works under the general supervision of an employee of a higher grade.



May lead/supervise lower level employees as assigned.




  • Industry-leading health insurance options and affordability

  • Generous vacation and sick-time plans

  • Multi-channel retirement options (pension and match options)

  • Tuition waiver and reimbursement for employees and qualified family members

  • Quick commute access from I-84, Rte 9 and surrounding areas

  • State of the art facility and campus environments

  • Progressive leadership and educational development programs available

SCHEDULE: 32 hrs/week, Tues - Fri, 8:00am -5:00pm, with a one hour unpaid meal break

** There will be rotation of 1 evening shift per wk with a schedule of 10:30am - 7:30pm**



  • Produces accurate and timely billing of patients in accordance with pre-established schedules

  • Completes insurance, disability and compensation forms

  • Interviews patients; counsels patients on billing procedures, compensation claims/disability claims; requests prior authorization for hospital care/payment;

  • Makes payments to insurance brokers for student insurance

  • Answers patient and insurance inquiries

  • Researches requests for patient information and prepares reports and correspondence; maintains records and files

  • Reviews vouchers and monitors fees,collects fees for services and may make deposits; keeps records/files; performs financial counseling duties such as, but not limited to, interviewing patient via visits or phone to determine payment sources and payment arrangements

  • Initiates charitable (title 19) and other payment sources application process, if appropriate

  • Provides relevant insurance/financial information to Social Services and home care institutions

  • Acts as liaison between the patient/family and government agencies

  • May perform receptionist/triage duties

  • Performs related duties as required.




  • Knowledge of, and ability to interpret health center/Medicare/insurance billing procedures

  • Knowledge of Federal, State and other patient financial assistive health programs

  • Knowledge of the principles and techniques of interviewing

  • Some knowledge of medical/dental terminology;

  • Knowledge of general office procedures;

  • Considerable interpersonal skills; oral and written communication skills; organizational skills;

  • computer skills;

  • Basic negotiation skills; record keeping ability

  • Ability to interpret basic Medicare/Medicaid, and commercial insurance industry regulations.



General Experience:

Three (3) years of dental billing/insurance claims experience including Medicaid and/or private insurance.for dental procedures



Associates degree may be substituted for and two (2) years of the general experience



Preferred Experience:

  • Previous experience with CT Medicaid for dental procedures

  • Previous billing experience in a dental office setting, orthodontic or pediatric dental setting

  • Experience determining covered procedures and explaining treatment plans to patients

  • Experience collecting copayments in a high volume practice


Full Time Minimum Equivalent Salary: $47,133.00