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Care Coordinator

Posted: 02/09/2020

Care Coordinator / Scheduling Dispatcher

 
 
 

Job Summary

Purpose

The Care Coordinator is responsible for ensuring schedules and that individuals are receiving the adequate and consistent care . This position is the hub of communication between the internal staff, service recipients and external contacts, acting as an advocate. Knowledge of company service and programs as well as excellent communication skills is a must.

Responsibilities and Duties

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Cooperate with other members of the interdisciplinary team when coordinating services to ensure the service recipients total regimen of care is maintained.
  • Coordinate staffing to ensure the consumers total regimen of care is maintained
  • Scheduling shifts and hours by matching caregiver qualifications and availability to the needs of the Individual’s.
  • Coordinates the “start” of services by effectively communicating with the Referral Sources, Financial Coordinators, Human Resources and the Direct Care Staff.
  • Provides timely and accurate information to incoming referral sources.
  • Manage scheduling changes including call outs and the time off requests by the direct care staff.
  • Maintains accurate record of caregiver availability and the Individual’s plan.
  • Addresses and resolves case load issues in a timely manner, as well as providing timely feedback to the company regarding service failures and/or Individual’s concerns as needed.
  • Communicate with reports/recommendations concerning any changes in Individual’s condition and other activities as required.
  • Communicate to the interdisciplinary team the reports and recommendations concerning any changes in staffing
  • Escalate complaints and grievances from service recipients and staff as necessary.
  • Provide accurate documentation of necessary occurrences (i.e. Unusual Incidents)
  • Conduct provider reports – Monthly notes (i.e. Elder Care and Mental Health Waiver)
  • Assist in the process of collecting encounter notes for review in a timely manner
  • On-Call rotation as assigned
  • Other duties as assigned

Qualifications and Skills

Requirements

  • Must possess the ability to make independent decisions, follow instructions, and accept constructive criticism. Must be able to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public. Must be able to work with ill, disabled, elderly, emotionally upset, and potentially hostile people within the facility. Must have exceptional communication skills for interaction with supervisors, employees, residents, and families.

Competencies

  • Exceptional Customer Service Skills
  • Ability to Express Empathy and Practice Person-Centered Care
  • Problem Solving/Analysis.
  • Time Management.
  • Communication Proficiency.
  • Teamwork Orientation.
  • Technical Capacity.

Reports to: Director of Care

Travel : Minimum

Schedule: Monday through Friday 9-5; Overtime Occasionally; On-Call Rotation

Required Education and Experience

  • Strong Background in Customer Service
  • Knowledge of home care industry preferred, but not necessary
  • Ability to Rapidly Become Proficient in New Systems and Programs
  • Computer and Technologically Savvy
  • Strong Comprehension, Written and Verbal Communication Skills

Job Type: Full-time

Salary: $33,000.00 to $36,000.00 /year

Experience:

  • Home Health Care: 1 year (Required)

Education:

  • Bachelor's (Required)