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Customer Reception Specialist

Posted: 12/22/2019

Customer Reception Specialist

Middlesex Health
Middletown, CT

Full Time - 40 Hours

Under the supervision of the facility Lead/Coordinator provides quality customer service. Maintains paper and electronic patient records. Efficiently performs a wide variety of tasks utilizing electronic, digital and PACS technologies as well as direct interpersonal care. Schedules patients in RIS and registers in Flowcast. Schedules outpatient procedures/appointments accurately, responds to telephone inquiries from patients and physician offices in a pleasant and professional and timely manner. Collects and processes patient clinical data to ensure superior patient care as well as department/hospital financial goals are achieved. Works closely with radiology staff, supervisors and physicians to help facilitate efficient patient care, acts as an ambassador and liaison between the radiologists and department staff.

Minimum Qualifications:
  • High School graduate -or- equivalent
  • Minimum one (1) year experience in a hospital or medical office facility
  • Demonstrated excellent interpersonal and customer service skills
  • Communication skills, excellent writing and spelling
  • Typing and computer knowledge
  • Demonstrated problem solving skills
  • Ability to multi-task , retain knowledge about multiple procedures and keep track of multiple tasks