Client Services Technician

Middlesex Hospital
Job Description
Desktop Support Technician openings
Are you interested in taking your career to the next level in the challenging and rewarding field of Information Technology with an established healthcare organization? We've been named one of the 100 Top Hospitals in the United States by Thomson Reuters and one of the top ten best places to work in Connecticut. The only hospital in Connecticut to receive the distinction two years in a row. Our I.T. Department received the Hospital and Health Networks Most Wired award eight years in a row and HDI’s Team Certified since 2014. We are growing and currently have positions available for Desktop Support Technicians. These positions will provide hands-on technical support to our internal associates.
The Desktop Support Technician positions will provide you with many challenges and opportunities for advancement for self-starting individuals wishing to excel. There are Tier 1, Tier 2, and field service positions. We are looking for individuals who are responsible, dependable, and committed to building a long-term career with us. Our Ideal candidate should have experience with Windows 7 & 10, Desktop OS, Xendesktop, ChromeOS, Active Directory, hardware support, and troubleshooting. We are looking for a goal-driven, team player with solid organizational skills and a keen attention to detail. If you are the kind of person who loves to tinker while learning new technology and enjoys helping people, we want to talk with you!
The Desktop Support Technician will be responsible for providing technical support for the end users in our support center. Provide on-call, off hours support for operations staff on a rotating schedule. Document accurate and detailed descriptions of all incidents and/or requests in incident. Respond to emails, monitor alerts, and sharing documentation, as well as scheduling and executing tasks for completion based on customer convenience. Document new solutions and/or problems using knowledge base template. Resolve problems, recreate problems, troubleshoot, and route problems as needed.
Provide efficient and friendly customer service at all times. Work with vendors to provide information/solutions, when necessary. Troubleshoot complex hardware and software problems and provide solutions. Understand business and/or patient impact of issues and work within team to accept accountability and ownership of requests, moving issues forward to resolution based on severity level. Travel between sites to assist customers in our remote offices throughout Middlesex County.
Minimum Qualifications:
 

 

  • Associate's degree computer science area or 4 years of end user support,


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preferably in healthcare.
 
  • Working knowledge of Microsoft windows 7 and 10, ChromeOS, Xendesktop.
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    Strong analytical, troubleshooting, and problem-solving abilities.
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    Knowledge and experience with virtual desktop, VMWare and Citrix administration.
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    Proven ability to multitask and work through changing requirements and priorities.
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    Knowledge of scripting for desktop support.
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    Support google docs and gmail, remote users, and standard windows applications.
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    Excellent organizational and communication skills.
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    Must be customer service focused and be able to work with both I.T. and non-I.T. staff.
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    Must be a self-starter with a strong willingness to help and mentor others.
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    A+ Certification preferred.
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    Requirements include completing HDI certification within 6 months.
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