Record & Communication Assistant
For more than 40 years, The Connection has been one of Connecticut’s leading private, non-profit human service and community development agencies offering unique solutions to the problems of homelessness, mental illness, substance use and community justice rehabilitation. The Connection is comprised of 3 services areas; Behavioral Health, Community Justice, and Family Support Services. The Connection’s statewide programs reunite families; break the generational cycles of abuse and neglect; create stronger, safer communities; assist people with mental health and addiction issues; provide long term supportive housing to individuals and families including those with diagnosed behavioral health disorders; provide residential treatment for women and/or men in recovery, and offer less costly service alternatives, saving taxpayer dollars.
Knowledge, Skills and Position Summary: The Record and Communication Assistant is responsible for the processing of requests for client records from receipt of the request through fulfillment by either program or central office staff. In addition, the Record and Communication Assistant serves as a back up to central office reception staff on an as needed basis. The Record and Communication Assistant will regularly process confidential client information from both the agency developed information management system (CAMIS) and from the Electronic Health Records systems used by the Center for Behavioral Health and other clinical programs. The Record and Communication Assistant works closely with QI, Billing, IT, and MIS, and regularly interacts with clients, staff in all programs and at all levels, and outside individuals and entities making requests for client records. The eligible candidate for this position would work full time, 40 hours, 1st shift, Monday-Friday. Regular and predictable attendance is required for this position.
Education: The minimum qualifications to be an eligible candidate for the Record and Communication Assistant position is a High School Diploma/GED and relevant experience. Valid Connecticut driver’s license is required for all open positions at The Connection.
Orientation: If selected for employment with The Connection, newly hired employees will be required to attend New Hire Orientation on days 1-3. This orientation is held at our Main Office in Middletown, Connecticut.