Civilian Dispatcher Trainee

City of Middletown
Job Description
POSITION TITLE: CIVILIAN DISPATCHER TRAINEE SALARY RANGE: $19.42 - $28.73 per hour HOURS OF WORK: Rotational Bid Shifts – 8:00 a.m. – 4:00 p.m.; 4:00 p.m. – 12:00 Midnight; 12:00 a.m. – 8:00 a.m. (40 hours per week) The City of Middletown is accepting applications for the position of Civilian Dispatcher Trainee. This position is located at Central Communications. Completed City of Middletown Application for Employment forms must be received in the Human Resources Division no later than 4:30 p.m. on September 27, 2018. Complete job description and application forms may be obtained in the Human Resources Department, Room 206, Middletown Municipal Building, 245 deKoven Drive, Middletown, Connecticut 06457; or, applications can be printed from our website at Click on Employment. (Faxed or e-mailed applications are not accepted.) POSITION PURPOSE: The purpose of this position is to receive on the job training to process routine and emergency calls, assess resources needed to mediate emergencies and dispatch proper emergency response agencies. The work is performed under the direction of the Director of Central Communications or his/her designee MINIMUM TRAINING AND EXPERIENCE REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS: High school diploma or equivalent. Must be eighteen (18) years of age or older. Candidates must obtain NCIC/COLLECT, Telecommunications, 911 and Emergency Medical certifications within three (3) months of appointment. Candidates must within one year of appointment be qualified to advance to the position of Civilian Dispatcher. A candidate will be required if employed by the City of Middletown to maintain all certifications as set by renewal standards for the duration of employment. Position requires a valid Connecticut Driver’s License within 60 days of hire. ESSENTIAL DUTIES AND RESPONSIBILITIES (Examples of): Receives on the job training to process routine and emergency calls; determines and initiates proper response based on procedures to emergency situations including hazards, criminal activity, injuries, accidents, fires, etc.; dispatches police and fire personnel to respond to emergency situations. Tracks and coordinates all activities of police officers and Fire Department. Provides information to response personnel; checks NCIC files on parties contacted by police officers; confirms warrants, stolen cars, license plates and other property. Provides street directions as needed. Contacts local, state and federal agencies at the request of police and fire personnel. Receives training to manage emergency medical calls and dispatch based upon established protocols. Provides callers with instructions to ensure their safety during emergencies; attempts to separate domestic violence victims prior to arrival of police. Dispatches mutual aid and other agencies in response to requests by police and fire personnel. Monitors in-house alarm systems; monitors security cameras in-house and at the Police Department; monitors cell cameras. Monitors all radio transmissions. Establishes case numbers and records the chronology of all police and fire calls. Logs in all addresses and times of fires. Monitors and relays all information relayed by the National Weather Service. Monitors and reacts appropriately to State of Connecticut, Department of Homeland Security communications. Transfers non-emergency calls to proper personnel/agency. Contacts Public Works and the Water Department employees for after-hours services. Dispatches animal control officers. Coordinates multiple agency response to large-scale emergencies; calls in extra manpower to fill vacant stations and positions. Enters data regarding cases into the computer system. Performs other related functions as assigned or required. The City of Middletown provides reasonable accommodation to persons with disabilities in accordance with the American with Disabilities Act (ADA). If you need accommodation in the application or testing process, please contact the Human Resources Department prior to the application closing date or the testing date, whichever is applicable. AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER I
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