Civilian Dispatcher Trainee

City of Middletown
Job Description
SALARY RANGE: $18.58 - $27.48 per hour (40 hours)      HOURS OF WORK: Rotational Bid Shifts

The City of Middletown is accepting applications for the position of Civilian Dispatcher Trainee. This position is located in the Central Communications. Completed City of Middletown Application for Employment forms must be received in the Human Resources Division no later than 4:30 p.m. on May 4, 2017. Complete job description and application forms may be obtained in the Human Resources Department, Room B-11, Middletown Municipal Building, 245 deKoven Drive, Middletown, Connecticut 06457; or, applications can be printed from our website at Click on Employment. (Faxed or e-mailed applications are not accepted.)

MINIMUM TRAINING AND EXPERIENCE REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS: High School diploma or equivalent with one year of dispatch experience, along with one year of experience in public safety, emergency services or closely related field. Candidates must obtain NCIC C.O.L.L.E.C.T, Emergency Telecommunications, E-911 Telecommunicator and Emergency Medical certifications within three (3) months of appointment. Candidates must obtain Police and Fire Dispatch Certifications within one year of appointment. A candidate will be required, if employed by the City of Middletown, to maintain all certifications as set by renewal standards for the duration of employment. Position requires a valid Connecticut Driver’s License (Copy of required license must be attached to application)

Successful applicants must be able to demonstrate that they meet the above listed training and experience requirements, as stated on the application form, or application may be rejected.

POSITION PURPOSE: Under the direction of the Director of Central Communications, receives on-the-job training to process routine and emergency calls, assess resources needed to mediate emergencies and dispatch proper emergency response agencies.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Examples of): Determines & initiates proper response based on procedures to emergency situations, including hazards, criminal activity, injuries, accidents, fires; dispatches police and fire personnel to respond to emergency situations; Tracks and coordinates all activities of police officers and Fire Department; Provides information to response personnel, checks NCIC files on parties contacted by police officers, confirms warrants, stolen cars, license plates and other property; Provides street directions as needed; Receives training to manage emergency medical calls and dispatch based upon established protocols; Provides callers with instructions to ensure their safety during emergency, attempts to separate domestic violence victims prior to arrival of police; Dispatches mutual aid and other agencies; Monitors in-house alarm systems, monitors security cameras in-house and at the Police Department; Monitors all radio transmissions; Establishes case numbers & records the chronology of all police and fire calls; Logs in all addresses and times of fires; Monitors & relays all information relayed by the National Weather Services; monitors and reacts appropriately to State of Connecticut, Department of Homeland Security communications; and Performs other related functions as assigned or required.

The City of Middletown provides reasonable accommodation to persons with disabilities in accordance with the American with Disabilities Act (ADA). If you need accommodation in the application or testing process, please contact the Human Resources Department prior to the application closing date or the testing date, whichever is applicable. AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
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